5 Ways to Improve Patient Satisfaction Today
5 Ways to Improve Patient Satisfaction Today
Imagine that you treat a fictional patient, Jane Jones, and her family at your clinic several times a year.
A day in the life of Patient Jane is full of juggling time, finances and resources. Plus, she has a young family. Every moment counts, and her time is precious. She faces school drop offs, work calls, endless household tasks, and medical visits. The last thing she desires is a tricky and time-consuming billing payment process.
According to a recent survey, 40% of patients would like to see their healthcare providers support online payment options. Some patients are even willing to switch providers for a better healthcare payment solution. That’s where PayGround comes in. We help healthcare providers offer simpler payment options.
Here are five important ways you can make things easier for Jane:
- Digital Statements
Shifting from paper statements to digital statements is crucial for healthcare organizations aiming to remain relevant. With PayGround’s technology, Jane’s digital statement takes her to a portal where she can pay all of her family’s outstanding balances. This improves Jane’s experience with your practice.
- Guarantor Billing and Communications
If you treat Jane’s children, she wants to be able to see all of her outstanding bills from your clinic in one place, rather than sifting through many paper statements. With PayGround, a text prompt allows her to see everything on one page and take action.
- Easy-to-Manage Payment Plans
With PayGround, you can offer patients like Jane options to pay over time to match her financial situation. A single, consolidated payment plan creates a frictionless experience.
- Digital Receipts
Once a payment is made, Jane will receive a receipt through a text message or email immediately. She doesn’t have to worry that a payment didn’t actually go through to your clinic.
- Stored Payment Methods
When Jane views her family’s outstanding balances, she can pay everything with a stored payment method easily and quickly. This saves her the time and headache of entering in payment information for individual visits.
At the end of the day, you want what is best for your patients and your practice. With PayGround, patients like Jane can quickly pay bills so that they can get back to what really matters. And isn’t that what we all want?
Ready to transform your billing experience and provide your patients with flexible options? Click here to schedule a demo and discover how PayGround can enhance your practice today!