Blog
5 Questions to Test Your Hospital’s Bill-Pay Experience
Five quick checks to see your hospital’s bill-pay experience the way a family member does, from paying by text to setting up a plan without calling.
Paper Statements Cost More Than Postage
Postage is now 78 cents a metered letter. But 11.8% of people in the U.S. moved in 2024, and every returned or repeat statement costs the same again. The real cost of paper is in the follow-up.
Your Payment Plans Have Become an Accidental Loan Book
About one in five adults is paying off medical bills over time directly to a provider. With bad debt rising fastest at small hospitals, plan design is now a balance-sheet decision.
Patients Can’t Pay in Full, and Repayment Is Falling
Patient repayment fell from 54% before the pandemic to 46% in 2023, and was below 35% on bills over $1,000. Here’s why payment options are now a collections strategy.
Your Bill Is Part of Keeping Patients Local
Half of rural residents’ hospital stays happen somewhere other than their closest hospital. The bill is the last thing a patient experiences from you, and the one you fully control.
Your Patients Often Aren’t the Ones Paying the Bill
58% of family caregivers manage finances like paying bills and insurance claims. How this data can change your approach to patient billing.
Securing Patient Payment Data Across Every Point of Care
How a Well-Run Payment Plan Program Actually Works at Your Clinic
Why Your Clinic’s Payment Processing Is Slowing Down Collections
