Client Solutions Representative
Location: Corporate HQ – Gilbert, Arizona, United States
We’re looking for a friendly, proactive, and detail-oriented Client Solutions Representative to join our Client Experience team. As the first line of support for incoming client inquiries, you’ll play a key role in delivering exceptional service and ensuring client needs are addressed quickly and efficiently. You’ll also support our internal team with key administrative tasks that keep things running smoothly—from shipping equipment to assisting with trade show prep.
This is a great entry-level opportunity for someone looking to grow in a fast-paced SaaS or fintech environment. This individual will report to the VP of Client Experience.
About Us
PayGround is a Healthcare FinTech company that is innovating the way people pay healthcare providers by creating a meeting place for healthcare payments. We’re a group of caring, talented and (we like to think) fun people setting out to solve some problems that shouldn’t exist in 2025. Come join us and be a part of it.
Responsibilities
Client Support & Communication
- Answer incoming support phone calls and tickets from clients with professionalism and empathy.
- Triage and route issues to the appropriate internal team when unable to resolve directly.
- Track and document all interactions in our support systems (e.g., ticketing or CRM tools).
- Provide accurate, timely, and helpful responses to routine client questions.
Administrative Support
- Assist with the preparation and shipping of payment terminals to clients.
- Support trade show logistics, including inventory, packing, and shipping of materials.
- Help provision new terminals or assist with minor setup/configuration tasks.
- Perform general office administration duties such as ordering supplies, organizing materials, and supporting the team as needed.
Qualifications
- 0–2 years of experience in a customer service, support, or administrative role.
- Strong communication skills—both written and verbal.
- Organized, dependable, and detail-oriented with strong follow-through.
- Comfortable juggling multiple tasks and priorities.
- Friendly, professional demeanor with a client-first mindset.
- Experience with support or CRM tools (e.g., Zendesk, Salesforce, HubSpot) is a plus but not required.
- Must be local to the Phoenix metro area and work in the Gilbert, AZ office Monday – Friday.
Benefits
Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. We offer a highly competitive package comprising:
- Competitive base salary
- Stock options
- Core benefits including: full medical, dental, vision
If you’re interested in applying for this position, please forward your resume and cover letter to jana@payground.com.