Client Operations Specialist
Location: Corporate HQ – Gilbert, Arizona, United States
Salary Range: $50,000 – $70,000
We’re looking for a driven, organized, and solutions-oriented Client Operations Specialist to join our Client Experience team. In this role, you’ll support the successful onboarding and ongoing operations of our clients by building accounts, assisting with integrations, and triaging support issues. You’ll collaborate cross-functionally to ensure operational excellence and help identify areas for process improvement as we continue to grow.
This individual will report to the VP of Client Experience.
About Us
PayGround is a Healthcare FinTech company that is innovating the way people pay healthcare providers by creating a meeting place for healthcare payments. We’re a group of caring, talented and (we like to think) fun people setting out to solve some problems that shouldn’t exist in 2025. Come join us and be a part of it.
Responsibilities
Primary Responsibilities:
- Account Configuration & Setup: Build and configure client accounts in alignment with onboarding timelines and platform requirements.
- Integration & Setup Support: Collaborate with the Technical Solutions Specialist to assist in client integration projects and support technical account building tasks.
- Payment Processor Management: Coordinate the submission, tracking, and resolution of payment processor approvals and issues, acting as the point of contact between PayGround and payment processors.
- Process Improvement: Identify and implement process improvements that enhance operational efficiency across the Client Experience team, in coordination with the VP of Client Experience.
- Support Issue Triage: Receive escalated tickets from the CSR team, investigate root causes, collaborate with internal teams to drive resolution, and communicate updates back to the CSR for client follow-up.
Secondary Responsibilities:
- Terminal Provisioning: Assist with the configuration and deployment of payment terminals, ensuring devices are delivered and activated according to client specifications (as needed to assist the CSRs).
- Support Ticket Intake: Monitor shared support channels and assist in logging, categorizing, and routing tickets for resolution (as needed to assist the CSRs).
- Adaptability: Embrace flexibility within the role to support evolving priorities and initiatives across the Client Experience team.
Qualifications
- 2-4 years of experience in client operations, implementation, or technical support roles, preferably within a SaaS, healthcare, or payments environment
- Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced setting
- Experience creating and maintaining Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability across operational workflows
- Experience working with CRM, ticketing, or workflow management tools
- Technical aptitude and experience working with APIs, file integrations, or sandbox/test environments a plus
- Excellent communication skills—able to clearly document, summarize, and communicate across technical and non-technical teams
- Proven problem-solving and troubleshooting skills with a proactive, resourceful mindset
- Strong attention to detail and a commitment to accuracy and follow-through
- Must be local to the Phoenix metro area and work in the Gilbert, AZ office in a hybrid capacity
Benefits
Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. We offer a highly competitive package comprising:
- Competitive base salary
- Core benefits including: full medical, dental, vision
If you’re interested in applying for this position, please forward your resume and cover letter to jana@payground.com.