Improving collections is essential for ambulatory clinics, but most practices are working against themselves without realizing it — not because of how they manage billing, but how they process payments. A fragmented processing environment creates friction at every stage of the patient payment journey, and that friction translates directly into slower collections and unpaid balances. Here’s what holds clinics back, and what a modern approach looks like.

Consolidate Your Payment Channels

Most clinics process payments across disconnected systems — a terminal, a billing portal, paper statements — each operating independently, which means manual reconciliation, fragmented reporting, and staff time spent on coordination that should be automated. PayGround processes every channel — point of sale, online, phone, digital request — through one platform, with automatic posting back to your practice management software.

Send Payment Requests Immediately

Paper statements take days to arrive and weeks to come back, if they come back at all. The math changes completely when digital requests are sent the day a balance becomes available: PayGround practices see 82 percent of patients pay within 3 days of a digital notification, with a median of 14 days from invoice to payment across the client base, compared to the 30-day average cycle paper billing creates.

Make It Easy for Patients to Pay

Patients who have to log into a portal or call in a card number put it off. 66 percent say they’d switch providers for an easier payment experience. PayGround removes those barriers: no login, no paper, just a tap, a balance, and a payment in seconds. For patients who need more time, we offer 0% interest payment plans. These simply spread payments out over time, providing optionality and flexibility for patients.

Fixing payment processing isn’t a complex project — it’s a platform decision. Clinics that move to PayGround see a 23% increase in collections within 90 days, a 9.4-day reduction in A/R days, 91% higher patient satisfaction, and a 4.7/5 star rating — with 71% of patient portal users giving a perfect 5 stars.

Discover how PayGround can transform your clinic’s payment processing today. Schedule your demo today!