How to Implement an Online Payment Solution Without Disrupting Your Practice or the Patient Experience
How to Implement an Online Payment Solution Without Disrupting Your Practice or the Patient Experience
As a medical practice, you’re in the healing business. But today more than ever, you’re also in the patient experience business.
In the U.S., studies show that patients are starting to think of healthcare the same way they would any other commercial service.
That means your practice is expected to offer care safely, efficiently and cost-effectively, but also to:
- Provide outstanding customer service
- Deliver on expectations
- Make your patients’ lives easier, and
- Offer value.
How can practices achieve all that while maintaining a high standard of care?
The Answer: An Online Payment Solution.
The first step in delivering today’s ideal patient experience is implementing the right online payment solution.
The digital patient experience is crucial, both to satisfaction and retention. Just look at the numbers:
- 90% of patients prefer to pay invoices online
- Half are frustrated with their physician’s hesitation to adopt digital processes, and
- 40-60% say they’d consider switching to a provider who offers a better digital experience.
The question is no longer whether you need an online payment solution; It’s how do you get one up and running without disrupting the patient experience?
The Answer: Make The Switch Seamless — For You And Your Patients.
It’s not as hard as you think to give patients the online payment solution they want without disrupting their current experience.
Patients find comfort in consistency With a solution like PayGround, you can switch any of your current systems without affecting the patient’s bill pay experience.
- If they already paid bills online, they can continue doing so.
- If they paid over the phone, you can process that through the web terminal.
- And if they prefer contactless payment, you’ll have the capability to process no-touch payments in seconds.
On the practice side, the experience is just as simple. A solution like PayGround will be extremely easy to implement because it doesn’t require any technical resources on your side. PayGround can layer on top of any existing system, which means fewer process changes for your staff, and you can choose as many or as few features as your practice needs. Customize your system, implement it at your speed, and leave the technical details to us.
The PayGround Process
While we can’t speak to the process for every online payment solution, we can give you some insight into how it works at PayGround, starting with A-B-C.
Analyze
We help you determine which features will enhance your patient experience. Just schedule a free consultation, and we’ll create a tailored plan to that will handle:
- Decoupling payments from your other systems without disruption
- Providing solutions not built into the EMR
- Layering on top of your current practice management system to streamline office finances
- Enabling the system to store patient payment information for future one-click payments, and
- Getting you started at a low, fixed rate without long-term contracts.
Build
After a quick approval, we can add your new online payment solution immediately. Within a day, we’ll build you a custom account, including admin accounts for your staff, a personalized dashboard, and a branded payment page for your patients. Your patients will enjoy an improved experience, especially if they’ve been unable to pay bills online prior to the PayGround upgrade.
Collect
You start collecting payments through PayGround on Day 1. We provide responsive customer support to answer any questions you may have, and then we get out of your way so you can get back to the business of healing.
Within 90 days, you see results — and that’s not just lip service. Healthcare providers that use PayGround experience a 23% increase in collections within the first 90 days.