Most ambulatory clinics struggle to collect on a paper statement quickly. Patients set it aside, lose it, or delay payment until it becomes a problem — a cycle that’s one of the biggest drains on revenue for small and mid-size clinics, and almost entirely preventable. According to a recent survey, 85 percent of consumers prefer electronic payment methods — and 66 percent say they would switch providers for an easier payment experience. The data is clear, a clunky billing process is no longer just a revenue problem. It is a retention problem.

Why Clinics Switch to PayGround

The reasons clinics come to PayGround are the same pain points billing teams deal with every day. Collection cycles take too long: statement mailings mean weeks pass before patients even see what they owe. PayGround’s digital-first workflow gets payment requests to patients immediately after service, 82% pay within 3 days of a digital notification, and the median time from invoice to payment across our client base is 14 days. Patients are often confused about what they owe — dense paper statements get ignored, while PayGround puts every balance in one transparent place. And staff lose time chasing balances manually; PayGround automates collection at the point of sale and post-sale, lowering the cost to collect while increasing what actually gets collected.

How PayGround Works for Your Clinic

PayGround is a digital-first patient payment platform built for healthcare providers. Instead of mailing a statement and waiting, your clinic sends a secure payment request via text or email. Patients tap it, review their balance, and pay from their phone in seconds — no login, no paper, no confusion. A better payment workflow includes: Online Payments (a branded payment page patients can use anytime), Digital Requests (EHR-integrated, automatic payment requests and posting), Payment Plans (0% interest, non-recourse patient financing with automatic monthly withdrawals — no interest charges for patients, no collection risk for your clinic), Virtual Terminal (cloud-based payments from anywhere), Point of Sale Processing (on-site terminals), and Dashboard & Reporting (one place to track and reconcile payments).

Robert Dionne, CEO of Ultra EMS, an ambulance provider in Ohio, said,

“The payment plan feature has become a pivotal tool for our organization.”

Dr. Busser from Norridge Foot & Ankle Clinic in Illinois, said,

“My patients appreciate the flexibility and transparency that the payment plan offers.”

The Numbers Speak for Itself

These are not large health systems with dedicated revenue cycle teams. They are ambulatory clinics — similar in size and structure to yours — that wanted a better way to handle patient financial services without adding complexity to their operations. Across our client base, the numbers speak for themselves: 23% increase in collections within the first 90 days. 9.4-day reduction in A/R days. 91% higher patient satisfaction. A 4.7/5 star rating, with 71% of patient portal users giving a perfect 5 stars.

Next Steps

Ready to see how much faster your clinic could collect? Join the growing number of practices that are meeting patients where they are with digital payments and a better financial experience.

Click here to see how clinics like yours cut A/R by 9.4 days — schedule a demo today.