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What is revenue cycle management? And why is revenue cycle management important in healthcare?  Over the past 18 months, those questions were top of mind for many in the U.S. healthcare industry. During the COVID-19 pandemic, nearly 75% of hospitals and health systems adopted new revenue cycle management (RCM) technology to help their organization stay […]

Patient experience is a top priority for all engaged, successful healthcare providers. It’s also one place many practices fall short, especially when it comes to online payment processing.  Did you know 65% of patients would consider switching providers for a better payment experience? Patients want the freedom to pay their bills how and when they […]

Primary care providers have been hit hard over the past 18 months.  A study by the American Medical Association showed that after the pandemic hit:81% of physicians reported lower revenueWith an average decline of 32%, and70% of physicians provided fewer total visits, even as telehealth grew.  When patient volume is down—or rebounding as it is […]

Is telehealth the future of healthcare? If you asked that question two years ago, you would’ve gotten a very different answer than the one you’ll get today. The COVID-19 pandemic reframed every conversation around the future of telehealth, creating questions and opportunities in equal measure. Here are 5 predictions about how telehealth is shaping the […]

Here at PayGround, we celebrate Cancer Survivors Day each year on June 6. Last year we featured our CEO, Drew Mercer, and his journey with testicular cancer. His journey played a huge role in our origin story and is one of the reasons PayGround exists. Today we are honoring a story from 23-year-old Logan Graybill. […]

A great bill pay experience has never been more important. The healthcare industry is embracing modern technology faster than ever. And with more providers adopting online patient payment solutions each day, 41% of patients will now happily switch if you don’t offer the digital experience they’re looking for.To maximize patient retention in the midst of […]

As online payments become the norm for businesses in every field, healthcare practices are moving toward online bill pay, too. It’s the right move to make in an increasingly digital world. But to avoid big fines as you make your transition, HIPAA-compliant payment processing must be your priority. So what is HIPAA compliance? And how […]

Comprehensive care doesn’t stop when an appointment ends. For family healthcare practices, relationships with patients can last a lifetime. But before you can gain long-term loyalty, you need to provide a stellar patient experience — one that includes an integrated payment processing system (which can directly help you, too). Here are 6 ways that modern […]

The rise of online payments is a game changer. It’s helping small business owners like you connect with more clients while getting faster payments than ever — but it also means taking on the responsibility of protecting more data. To safeguard your clients from hackers, you need to choose an online payment system that offers […]

Common Healthcare Payment Collection Mistakes and How to Fix Them Human error can be a tricky foe for any healthcare practice to contend with. Without a modern medical payment processing system in place, the payment collection process is prone to costly mistakes that could impact your ability to grow. Luckily, collection mistakes are avoidable more […]